Introduction to drug testing, DOT and non-DOT testing service basics, federal vs. state rules and regulations, and lab-based vs. instant testing options.

Developing a business plan, identifying collection site and mobile testing opportunities, and understanding employer testing program support services.

Common collection site errors, documentation and chain of custody awareness, service agent responsibilities, Medical Review Officer roles, and FMCSA Clearinghouse services.

How to market testing services locally, serve employers, owner-operators, and regulated companies, build referral relationships, and apply practical sales tips.

The benefits of NDASA and other industry memberships, professional networking, credibility building, and long-term industry involvement.

How to prepare for employer service requests, organize collection site workflows, and identify next-step training opportunities.